Telephone Advice

Telephone Advice:

Many issues do not require an office visit, but can be dealt with by telephone. Our nurses are highly skilled, knowledgeable professionals and have been thoroughly instructed in our protocols for patient care. They can answer many of your telephone questions. They will often suggest remedies to care for your child at home. It is helpful to keep a pad and pencil near the phone, and have the phone number of your pharmacy available. All telephone advice is reviewed by the physician.

Call times:

Some of our physicians have a call-in time in the morning to answer routine questions. Other physicians prefer that you leave a message with the triage nurses so they can call you back between patients or at the end of the day. Call time can be used to discuss problems and concerns that you feel need to be discussed with your physician only. Some of the physicians will schedule same day appointments during this time as well. Questions of a more urgent nature should not wait until the call time.